Privacy Policy

Information We Collect

We may collect personal and non-personal information, including but not limited to:

• Full name and identification details
• Email address and phone number
• WhatsApp communication details
• Booking, accommodation, and inquiry information
• Website usage data and browsing activity
• Browser type, device information, and IP address
• Customer support and communication records

How We Use Your Information

The information collected may be used for:

• Responding to accommodation and booking inquiries
• Processing reservations and customer requests
• Providing customer support and assistance
• Improving website functionality and user experience
• Maintaining internal administrative records
• Sending important updates regarding bookings, stays, or policy changes
• Ensuring safety, security, and fraud prevention

Information Sharing & Disclosure

Golden Nest Holiday Homes does not sell, trade, or rent personal information to third parties. We may share information only with trusted service providers, operational partners, or legal authorities where necessary for service delivery, legal compliance, security, or business operations.

Cookies & Website Analytics

Our website may use cookies, analytics tools, and related technologies to improve performance, understand visitor behavior, enhance user experience, and analyze website traffic.

Users may disable cookies through browser settings, although certain website features may not function properly if cookies are disabled.

Data Protection & Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

Data Retention

Personal information may be retained for as long as necessary to fulfill accommodation services, legal obligations, dispute resolution, security requirements, and operational purposes.

Your Rights

Depending on applicable laws and regulations, users may request to:

• Access personal information held by us
• Correct inaccurate or outdated information
• Request deletion of personal information
• Withdraw consent for certain communications
• Request clarification regarding data usage

Policy Updates

Golden Nest Holiday Homes reserves the right to modify or update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.